Service and warranty

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For warranty service, you must contact the store where the product was purchased or a authorized service center. Together with the device, you must provide a cash receipt and device warranty card, or seller warranty card.

Authorized service center SC «ERC»

Ukraine, Kiev 04073

18A, Marka Vovchka Str.

Tel.: 0 800 300 345

Mo-Fr: 9:00AM to 6:00PM

Sa, Su: day off

service.erc.ua

After-sales service of products 2E arranged through a reliable service partners in Ukraine, and in other countries where the brand is present.
Country
  • Ukraine
  • Azerbaijan
  • Belarus
  • Kazakhstan
  • Sakartvelo
  • Uzbekistan
City
  • Kyiv
City
  • Baku
City
  • Minsk
City
  • Almaty
City
  • Tbilisi
City
  • Tashkent

Authorized service center SC «ERC»

Ukraine, Kiev 04073

18A, Marka Vovchka Str.

Tel.: 0 800 300 345

Mo-Fr: 9:00AM to 6:00PM

Sa, Su: day off

service.erc.ua

ERC Office

Office:

83 Semed Vurgun str., (WORLD BUSINESS CENTER 15th floor, office 4)

Phone:

(994) 12 597 48 64

Working hours:

Mon-Fri: 9:00AM to 6:00PM

Sat-Sun: Day off

PUE Strategic Service

Office:

Masherova Avenue, 54, office 5H

Phone:

+375 (17) 347-23-27

ERC Office

Office:

Dostyk Avenue 180

Phone:

8 (727) 352 74 01

Working hours:

Mon-Fri: 9:00AM to 6:00PM (lunch break from 1:00PM to 2:00PM)

Sat-Sun: Day off

ERC Office

Office:

13a Givi Kvichidze st.

Working hours:

Mon-Fri: 9:00AM to 6:00PM

Sat-Sun: Day off

ERC Office

Office:

73 Bobur st.

Phone:

+998 (90) 998 12 36

Working hours:

Mon-Fri: 9:00AM to 6:00PM

Sat-Sun: Day off

Violation of the warranty terms

Warranty service may be refused in case of failure to comply with the conditions of operation and storage, as well as failure of the owner’s fault, failures of the power grid, natural disasters and other force majeure circumstances. The warranty period is deducted from the time of purchase of the product.

Manufacturer’s defective pixels policy, “Monitors” category.

Number of defective pixels: Hot pixels – 2, Dead pixels – 5, Total amount of hot and dead pixels – 5, Adjacent pairs – 0.

∙ a defective pixel looks like a light (always on and lit in one color) or dark (always off and does not lit) dot;

∙ an adjacent pair of defective pixels are two identical (two hot or two dead) defective pixels, which stand on the distance that is equal to or less than 6 mm;

If your monitor has more defective pixels, you are entitled to a replacement of your LCD panel under the manufacturer’s warranty.